SHIPPING POLICY
Free Shipping within montreal and surrounding areas for all purchases of 50$ and more after tax, all deliveries are packaged and hand delivered to your door so please be sure to be present during your selected delivery time. We will wait 5 minutes then leave the package at the door.
RETURN POLICY
At Flora 10, we understand that returning merchandise may require special consideration. We strive to provide the best customer service and satisfaction, which is why we offer a flexible, case-by-case approach to handling returns. Please review our merchandise return policy below:
Eligibility for Returns:
Your purchase is eligible for return under the following circumstances:
a. The product received is damaged or defective.
b. The product received does not meet the specifications or quality standards promised.
Not Eligible for Returns:
Perishable merchandise is generally not eligible for returns due to its nature. However, we understand that certain situations may warrant exceptions.
Requesting a Return:
To initiate a return, please contact our customer service team within 24 hours of receiving the order.
Customers can reach our customer service team via [contact information, e.g., email or phone number].
Return Process:
Upon contacting our customer service team, customers will be guided through the return process based on the specific situation.
Customers may be required to provide relevant information such as order details, photos of the product, and a brief description of the issue to facilitate the return process.
Case-by-Case Basis:
Each return request will be evaluated on a case-by-case basis.
Our customer service team will carefully consider the circumstances surrounding the return and make a fair decision accordingly.
Decisions may include offering a replacement, issuing a partial or full refund, or providing store credit, depending on the specific situation.
Refunds and Credits:
Refunds or store credits, when applicable, will be processed promptly after the return is approved.
Refunds will be issued through the original payment method used during the purchase.
Contact Us:
For any questions or concerns related to returns, please contact our customer service team at [contact information].
Please note that this policy is subject to change at our discretion. We aim to provide the best customer experience and will do our best to find a suitable resolution for each case. Thank you for your understanding and cooperation.
Flora10
PAYMENT METHOD
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